Visa, Mastercard, American Express, Discover and Paypal are accepted when you place your order online. If you prefer to pay by check or money order, please call customer service to place your order.
Please contact us immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
If your company, school or organization prefers to submit a purchase order instead of placing an order online, you can submit your purchase order in one of 3 ways:
1) Email your purchase order (details) 2) Fax your purchase order to xxx.xxx.xxxx 3) Place purchase order via phone by calling "Christian" ext. 126
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS website.
You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top of every page of the website. From there, you will be able to view information about your order.
Certainly, after filling out your online order, you will receive a detailed invoice receipt that you may either save or print out for your own records. You will also automatically receive an email confirmation with your order details.
For orders that are $75 ore more, FREE shipping is available. For orders under $75, shipping is a low flat rate of $8.95.
Orders placed before 3pm EST are scheduled to ship out same day; orders after 3pm EST are scheduled to ship out the next business day.
When you go through the online checkout process, all shipping options (included expedited shipping options) and costs will be displayed so you can easily select your shipping preference.
The following expedited shipping options are available when you check out:
UPS 3-Day Select
UPS 2-Day Air
UPS 1-Day Air
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS website.
You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option at their discretion.
If you are not 100% satisfied with your purchase from VenusTuxedo.com, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 888.660.3342 during business hours (10am - 6pm EST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return.
Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).
Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Once your returned package is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
All returns/exchanges must be received by our returns department within 30 days of receiving your order.
(NOTE: Our manufacturers enforce a strict 30-day return policy with all garments. Therefore, we cannot issue any return authorization numbers if you attempt to return an item after the 30-day period. We do value your business and will always try to assist our customers in every way possible; however, the implementation of the 30-day return policy is something that we, as a company, cannot get around. We hope that you enjoy your formal wear purchase and trust that if you do need a return/exchange, you will be sure to keep the 30-day return policy in mind. Once again we find it important to stress that if the 30-day return period ellapses, we will not be able to issue a return authorization number.)
If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).
(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use: Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security: This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail via our contact form.
Absolutely, we do incorporate SSL (Secured Socket Layer) Technology. This encrypts your information and prevents others from being able to see your information.
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